What can I do to help prevent auto insurance fraud?

We’re always working to protect our customers from auto insurance personal injury fraud – and there are things that you can do to keep it from happening to you if you’ve been involved in an accident:

  • Contact your insurance company if a stranger tries to steer you to an unknown car repair facility, doctor, medical clinic or lawyer. Provide the names, addresses and phone numbers of these service providers.
  • See only medical and legal professionals you know and trust, or that are recommended by people you trust. Never take referrals offered by strangers.
  • Know what your medical benefits are – what’s covered and what isn’t.
  • Never sign blank insurance claims forms.
  • Review all forms completed to ensure the information is correct.
  • Keep detailed records of your medical treatments. Include all dates, locations, who provided the treatments, what diagnoses and services you received, and what medicine, supplies or equipment were provided to you.
  • Compare your records against the statements you receive from your insurance company to make sure the invoices are correct, and that they don’t include treatments you didn’t receive.
  • Make sure the treatment dates, doctor name(s), facility locations and medical services are the same as you remember. Ask your health provider to explain any problems or inconsistencies on your bills.
  • Read your insurance policy. Your policy provides specific details about your insurance coverages, your rights, and your responsibilities.