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How much time do I have to download the Sonnet Insurance app after I sign up for Sonnet Shift?

After signing up for Sonnet Shift, you’ll have 15 days from the enrollment effective date to download the app and register with your activation instructions.

If the app hasn’t been activated after 15 days, we’ll start the process to unenroll you from Sonnet Shift. Your premium will be adjusted, and we’ll send you updated documents. This means you’ll miss out on the enrollment discount (if applied) and possible future savings!

Keep in mind there’s also a 30% surcharge if the main policyholder (who’s enrolled as a driver) doesn’t activate their mobile app. It'll be added to their premium once they’ve been unenrolled from Sonnet Shift and moved into a traditional auto insurance policy. This extra charge only applies to the main policyholder, not to other drivers in the Shift program. However, the surcharge will continue to affect them on any traditional policy where they are a driver – regardless of whether they’re the policyholder

Need help downloading and setting up the Sonnet Insurance app? We’ve got you covered.

What happens if I don’t activate the Sonnet Insurance app?

We know life gets busy! If you haven’t downloaded the Sonnet Shift app within two days of the enrollment effective date, we’ll send you a reminder email.

If after 15 days you haven’t activated the app, we’ll start the process to unenroll you from Sonnet Shift. Your premium will be adjusted, and we’ll send you updated documents. This means you’ll miss out on the enrollment discount (if applied) and possible future savings!

If the Principal Driver or a Young Driver on an enrolled vehicle doesn’t activate the Sonnet Insurance app within 15 days, then the vehicle and all drivers assigned to that vehicle will also be unenrolled.

If a Secondary Driver is unenrolled from Sonnet Shift because they didn’t download the app, it won’t result in the automatic unenrollment of the vehicle and all other enrolled drivers. But, if not all secondary drivers complete enrollment, it means the policy is no longer eligible for the annual Mileage Discount.

TIP! If you can’t find the welcome email in your inbox, be sure to check your junk or spam folder.

Still can’t find it? The primary named insured can resend the welcome email to additional drivers.

Simply log into your account
Select the policy from your Dashboard and click View Policy
Click on the Vehicles and Drivers tab, select a driver from the list and click Resend Invite.

The bottom line is, it’s important to get the app up and running right away. Downloading the app and logging in to your account only takes a few minutes.

Need help activating your app? We’ve got you covered.

How do I download and set up the Sonnet Insurance app so I can use Sonnet Shift?

Once you’ve signed up for Sonnet Shift on sonnet.ca, you’ll receive a welcome email with instructions on how to download and activate the app. Any additional drivers who have enrolled will also receive a welcome email and instructions, along with a link to create their own account.

Each driver enrolled in the Sonnet Shift program must complete the following:

Make sure you’re opening the welcome email on your smartphone.
Use the link provided in the email to open the app store (either iOS or Android) and download the app.
Agree to the Sonnet Shift Terms and Conditions.
Enable all permissions required for tracking purposes.

If you don’t complete the set up within 15 days of the enrollment effective date, we’ll have to start the process to unenroll you from the program . So make sure you set up your app as soon as possible so you can get driving – and start saving!

If you can’t find the welcome message email, check your junk mail (spam). If you still can’t find it, please contact us and we’d be happy to help!

How come I haven’t received my one-time security key?

We have a two-step verification process in place as an extra layer of security for your Sonnet account. The one-time security key should be received by text message or call quickly after it’s been sent. If you think it’s been too long, double-check that you’re using the phone that is registered to your account. Then try re-sending the one-time security code.

Still not working? Contact us – we’re here to help.

I entered my one-time security key and got an error message. What’s wrong?

Oops! Here are a few things to try:

Re-enter your security code – just in case you made a typo
Re-send a new security code to your phone

Still not working? Contact us – we’re here to help.

Need help with your Sonnet Insurance app two-step verification?

As an extra layer of security, we use two-step verification every time you log into the Sonnet Insurance app on your smartphone. Here’s how it works (yes, in just two steps!):

After you enter your email and password to log in to the Sonnet Insurance app, we’ll send a one-time six-digit security key via text or phone call (depending on the preference you selected) to the phone number associated with your Sonnet account.
Once you have the key, enter it in the field provided. That’s it! You’re logged in and ready to use the app.

Troubleshooting tips:

If you didn’t receive a text message, make sure the phone number you use for your Sonnet account is the one associated with your smartphone.
Entered the wrong security key? Just click Resend to request a new security key.
If you’ve entered the incorrect security too many times, the app will lock you out – but don’t worry, it’s only temporary! Wait 10 minutes and try again.

Still need help with two-step verification? Contact us! We’re happy to help.

Do I need to log my trips manually in the Sonnet Insurance app?

No. The great thing about the Sonnet Insurance app is that it tracks your trips automatically!

But, you do need to confirm whether it was you driving, or if it was someone else.

Here’s how to do it:

After each trip, open the Sonnet Insurance app. You should see a notification that you have trips to review. Tap this notification, or go to the Trips tab. For each trip, it will prompt you to select if you were the driver or passenger. We’ll give you 72 hours to confirm if you were the driver or a passenger before we automatically assume it was you. If another driver on your policy confirms they were driving for a trip, then all other drivers on that same trip will be automatically assigned as passengers.

So, if you hopped into a taxi or are riding as a passenger on the family road trip, you can let us know so that those trips won’t count towards your overall Driving Score. Once a trip has been confirmed you can’t change it.

How do I change my name on my policy?

What permissions do I need to allow on my smartphone to use the Sonnet Insurance app?

You’ll need to allow access to a few things on your phone so the Sonnet Insurance app can track your trips. But don’t worry, it’s easy to set up these permissions when you’re setting up your account. We’ll prompt you the whole way through the setup process!

If you’re an iOS user:

Location Services must be set to Always Allow with Precise Location turned on. You must also Always Allow the app to use your location in the background, even when you are not using the app. To check your settings, go to Phone Settings > Privacy & Security > Location Services.
Motion & Fitness must be set to ON. To check your settings, go to Phone Settings > Privacy & Security > Motion & Fitness
Background app refresh must be turned ON for the Sonnet App. If this setting is off, it may cause trips not to be uploaded to your device. To check your settings, go to Phone Settings > Sonnet App and ensure Background App Refresh is toggled ON.
Background app refresh should also be turned ON for your whole device. To check your settings, go to Settings -> General -> Background App Refresh and ensure it's turned ON and set to WiFi & Cellular Data.
Offload unused apps should be turned OFF. If this setting is on, it causes unused apps to become inactive to free up storage space. To check your settings, go to Phone Settings > App Store and ensure Offload Unused Apps is turned OFF.

If you’re an Android user:

Location Services must be set to Allow all the time with Use precise location turned on. To check your settings, go to Phone Settings > Apps & notifications > Sonnet Insurance > Permissions > Location.
Physical Activity must be set to ON. To check your settings, go to Settings > Apps & notifications > Sonnet Insurance > Permissions > Physical Activity.
App Power Management or Battery Optimization must be set to Allow the app to run in the background. To check your settings, go to Phone Settings > Apps > Sonnet Insurance > Battery > Select ‘Unrestricted’.
The Sonnet app can enter “hibernation mode” on Android devices. This causes all necessary settings to be turned off and prevents the app from tracking trips. The setting that causes this mode may be named differently based on your device. To ensure this setting is OFF, go to Phone Settings > Apps > Sonnet App > turn OFF the setting called either Pause app activity if unused, Remove permissions if app isn't used or Remove permissions and free up space.

After updating any of these settings, it’s important to log into the Sonnet App with the correct username and password. Then if requested, follow the prompts in the app to continue setting up the proper permissions.

These permissions always need to be set properly for the Sonnet App to collect trip data. If we can’t track your trips because permissions were not set properly, you could be removed from the Sonnet Shift program.

Need help downloading and setting up the Sonnet Insurance app? We’ve got you covered.

How do I switch my auto policy from traditional to Sonnet Shift?

Sonnet Shift is an auto insurance program that lets safe drivers take control of their premiums. If you would like to switch your auto policy to Sonnet Shift, you can learn to do so in the steps below.

Sonnet Shift only offers a monthly payment option, so you may need to modify your payment plan to be eligible.

Heads up! Only customers in Ontario and Quebec can switch to Sonnet Shift at this time.

Log into your account and select your auto policy.
Click on Edit policy.
Select Switch to Sonnet Shift and the date you want the change to take effect.
If prompted, confirm the drivers assigned to each vehicle on your policy are correct (if you're the only driver, we've already done this step for you). Don't worry, if you're listed as a driver, you're still covered to drive all vehicles on the policy
Proceed to Your coverage details and review your Sonnet Shift Policy. On this page, you may be able to enroll or unenroll drivers based on eligibility criteria listed. Click Edit Enrollment to make changes.
Click Update policy.
If there are other drivers in the Sonnet Shift program, enter their email address and click Continue.
Review your changes, agree to the Sonnet Shift Terms & Conditions and click Update policy again to finalize the change.
After switching to Sonnet Shift, you and any additional drivers will get a welcome email with instructions on how to download and activate the Sonnet Shift app!

Once you download the app be sure to accept the terms and conditions and set the proper phone permissions.