You have feedback,
we listen

Your concerns are our priorities

Our reputation and your respect are our most valued assets

Sonnet is an online business. If you have any concerns, please call 1-844-SONNET4 so we can do something about it. Of course, we’re always happy to hear about the good stuff, too!
Just head over to the Contact Us page and send us a note.

step 1

Most matters can be dealt with after a single phone call to a Team member. We listen, and then make sure your issue is handled quickly and fairly.

step 2

If your issue requires more time, you will get regular updates. So you always know exactly what’s going on.

step 3

If your issue isn’t resolved to your satisfaction, you can contact our ombudsperson:

Mail: Office of the Ombudsperson
111 Westmount Road South, P.O. Box 2000
Waterloo, ON, N2J 4S4

Email: ombuds@sonnet.ca

Phone: 1-844-766-6388

step 4

If you are still dissatisfied after receiving the final position of Sonnet Insurance Company, you can pursue your complaint further with the appropriate regulatory and industry bodies:

The General Insurance OmbudService (GIO) is a national independent dispute resolution service for Canadian consumers of insurance.
1-877-225-0446   |   www.giocanada.org link opens in new window

For issues in Quebec, the Autorité des marchés financiers (AMF) provides assistance to consumers of financial products and services.
1-877-525-0337   |   www.lautorite.qc.ca link opens in new window

The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect consumers of financial products and services.
1-866-461-3222   |   www.fcac-acfc.gc.ca link opens in new window