Our reputation and your respect are our most valued assets

Sonnet is an online business. If you have any concerns, please send us a note or reach out to us via chat so we can do something about it. Of course, we’re always happy to hear about the good stuff, too! Just head over to the Contact Us page to get in touch.

  1. Most matters can be dealt with after a single phone call to a Team member. We listen, and then make sure your issue is handled quickly and fairly.

  2. If your issue requires more time, you will get regular updates. So you always know exactly what’s going on.

  3. If your issue isn’t resolved to your satisfaction, you can contact our ombudsperson:

    Mail: Office of the Ombudsperson
    111 Westmount Road South, P.O. Box 2000
    Waterloo, ON, N2J 4S4

    Email: ombuds@sonnet.ca

    Phone: 1-844-766-6388

  4. If you are still dissatisfied after receiving the final position of Sonnet Insurance Company, you can pursue your complaint further with the appropriate regulatory and industry bodies:

    The General Insurance OmbudService (GIO) is a national independent dispute resolution service for Canadian consumers of insurance.
    1-877-225-0446 | www.giocanada.org Opens in a new window

    For issues in Quebec, the Autorité des marchés financiers (AMF) provides assistance to consumers of financial products and services.
    1-877-525-0337 | www.lautorite.qc.ca Opens in a new window

    The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect consumers of financial products and services.
    1-866-461-3222 | www.fcac-acfc.gc.ca Opens in a new window