Questions? We're here to help

Our Customer Care Centre hours are Monday to Friday from 8 a.m. to 8 p.m. ET. In Quebec, Monday to Friday from 9 a.m. to 5 p.m. ET.

For general questions, send us a note online - we'll get back to you within one business day.

Here are a few of our most commonly asked questions:

Sonnet is a completely digital insurance company. Quoting and buying your insurance is done completely online. Our new technology means you only need to answer a few simple questions to get an accurate quote that’s tailored to you. Plus, it’s in language you’ll understand.

We’re here to help. Call one of our 600 Claims professionals any time 24/7 at 1-844-SONNET4. They take your information and guide you through the process.

Sonnet is a completely digital insurance company – we use new technology that means you don’t have to answer many questions to get an accurate quote that’s tailored to you. Quoting and purchasing coverage is all completed online. Follow our step-by-step to help you get your Sonnet bundled home & auto quote.

 

Step 1:

The first page you will see is titled “What are you driving”. Here, we want to know all about your vehicle – the make/model, where it’s parked and what it’s used for.


Heads up! For the first question, enter in the year for the vehicle first – you’ll get a drop-down list as you keep entering in the vehicle information. Also, enter your address as it is recognized by Canada Post. Your address should pre-populate as you enter it into the field.


Step 2:

If you have more than one vehicle, be sure to click on “add another vehicle”.  Enter your coverage start date – this is when you’d want your insurance to start. Then, click continue.

Step 3:

The next page is “Tell us about yourself”. Here is where you enter your personal information. Then, click continue.


Heads up! You must be the vehicle owner to fill in your information. If you’re just a driver, the vehicle owner will need to enter in their information here. 


Step 4:

On the following page, you’re asked if there are any other drivers in your home. If there are (even if they live away sometimes) click on “add another driver”. If you’re the only driver in the household, click on “view your quotes”.


Heads up! Make sure you read the consent statement below “view your quotes”. This is where we verify the information you’ve provided to us. 


Step 5:

The next page can be different depending on a few circumstances – if you see a screen that says “Almost there!’ read step 6. If you now see three quotes, awesome! One less step for you – skip to step 7.

Step 6:

On the page “Almost there!” we just need you to enter in a few key pieces of information which we were unable to collect automatically from the databases we use. Once you’ve done so, click on “view your quotes”.

Step 7:

Success! You now have up to three quotes that are catered to you. The quote displays the cost for the coverages that are shown below. We suggest you click the “view and customize” button on the one you feel is the closest to your preferred level of coverage. 

Step 8:

This page is “Your coverage details”- here we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the limits and deductibles of any coverage – you’ll see the quote reflect the changes.  

Step 9:

Once you’re happy with your coverage, click on “continue”. Then, click “Continue to home quote.”

Step 10:

The first page you will see is “Tell us about yourself and your place”. Here, we want to know your property type and whether you own or rent it. Also, we’ll need your address. Your address will pre-populate as the same one you entered for your auto quote.

Step 11:

Enter in your first and last name, plus your date of birth. Click “Continue”.


Heads up! You’ll need to be the owner of the property to get a quote under your name – if you are renting, this doesn’t apply to you. 


Step 12:

The next page is titled “Is this correct?”. We have used technology to provide us with information about your house. Here, you simply need to verify and alter what we’ve filled in.  Then, enter your coverage start date – this is when you’d want your home insurance to start.

Step 13:

Read the consent statement- this is where we verify the information you’ve provided to us about your claims history. Then, click “view your quotes”.


Heads up! You’ll need to agree with the consent statement to proceed with the quote. 


Step 14:

Success! You now have up to three home quotes that are catered to you. The quote displays the cost for the coverages that are shown below. We suggest you click the “view and customize” button on the one you feel is the closest to your preferred level of coverage.

Step 15:

You’re nearly there! This page is “Your coverage details”- here we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the limits and deductibles of any coverage – you’ll see the quote reflect the changes. 

Step 16:

Once you’re happy with your coverage, click on “buy now” to purchase it.  Or if you’re not ready to buy it, you can click “save quote” beneath the price to review it later.

Step 17:

Success – you’ve made your quote! All you need to do now is enter in your email address. We’ll send you an email with a link that brings you back to this page at any time.

Sonnet is a completely digital insurance company – we use new technology that means you don’t have to answer many questions to get an accurate quote that’s tailored to you. Quoting and purchasing coverage is all completed online. Follow our step-by-step to help you get your Sonnet home quote.

 

Step 1:

The first page you will see is “Tell us about yourself and your place”. Here, we want to know your property type and whether you own or rent it. Also, we’ll need your address.


Heads up! Enter your address as it is recognized by Canada Post. Your address should pre-populate as you enter it into the field.


Step 2:

Enter in your first and last name, plus your date of birth. Click “Continue”.


Heads up! You’ll need to be the owner of the property to get a quote under your name – if you are renting, this doesn’t apply to you.


Step 3:

The next page is titled “Is this correct?”. We have used technology to provide us with information about your house. Here, you simply need to verify and alter what we’ve filled in.  Then, enter your coverage start date – this is when you’d want your home insurance to start.

Step 4:

Read the consent statement- this is where we verify the information you’ve provided to us about your claims history. Then, click “view your quotes”.


Heads up! You’ll need to agree with the consent statement to proceed with the quote. 


Step 5:

Success! You now have up to three home quotes that are catered to you. The quote displays the cost for the coverages that are shown below. We suggest you click the “view and customize” button on the one you feel is the closest to your preferred level of coverage.

Step 6:

You’re nearly there! This page is “Your coverage details” – here we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the limits and deductibles of any coverage – you’ll see the quote reflect the changes.

Step 7:

Once you’re happy with your coverage, click on “buy now” to purchase. Or if you’re not ready to buy, you can click “save quote” beneath the price to review it later.

Step 8:

Success – you’ve made your quote! All you need to do now is enter in your email address. We’ll send you an email with a link that brings you back to this page at any time.

Sonnet is a completely digital insurance company – we use new technology that means you don’t have to answer many questions to get an accurate quote that’s tailored to you. Quoting and purchasing coverage is all completed online. Follow our step-by-step to help you get your Sonnet auto quote.

 

Step 1:

The first page you will see is titled “What are you driving”. Here, we want to know all about your vehicle – the make/model, where it’s parked and what it’s used for.


Heads up! For the first question, enter in the year for the vehicle first – you’ll get a drop-down list as you keep entering in the vehicle information. Also, enter your address as it is recognized by Canada Post. Your address should pre-populate as you enter it into the field.


Step 2:

If you have more than one vehicle, be sure to click on “add another vehicle”.  Enter your coverage start date – this is when you’d want your insurance to start. Then, click continue.

Step 3:

The next page is “Tell us about yourself”. Here is where you enter your personal information. Then, click continue.


Heads up! You must be the vehicle owner to fill in your information. If you’re just a driver, the vehicle owner will need to enter in their information here. 


Step 4:

On the following page, you’re asked if there are any other drivers in your home. If there are (even if they live away sometimes) click on “add another driver”. If you’re the only driver in the household, click on “view your quotes”.


Heads up! Make sure you read the consent statement below “view your quotes”. This is where we verify the information you’ve provided to us. 


Step 5:

The next page can be different depending on a few circumstances – if you see a screen that says “Almost there!’ read step 6. If you now see three quotes, awesome! One less step for you – skip to step 7.

Step 6:

On the page “Almost there!” we just need you to enter in a few key pieces of information which we were unable to collect automatically from the databases we use. Once you’ve done so, click on “view your quotes”.

Step 7:

Success! You now have up to three quotes that are catered to you. The quote displays the cost for the coverages that are shown below. We suggest you click the “view and customize” button on the one you feel is the closest to your preferred level of coverage. 

Step 8:

This page is “Your coverage details” – here we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the limits and deductibles of any coverage – you’ll see the quote reflect the changes.  

Step 9:

Once you’re happy with your coverage, click on “buy now” to purchase. Or if you’re not ready to buy, you can click “save quote” beneath the price to review it later.

Step 10:

Success – you’ve made your quote! All you need to do now is enter in your email address. We’ll send you an email with a link that brings you back to this page at any time.

Do you have a policy with us? Did you save a quote?

If you’re a Sonnet customer or you’ve saved a quote, you can call us at 1-844-SONNET4.