Insurance claims made easy
Our claims professionals are here to help, 24/7.
When you need to make a claim, we’re here to help
Sonnet may be a digital company, but when it comes to making a claim, we’re just a phone call away –
Filing a home insurance claim with Sonnet is easy and it starts with just a phone call. Our claims professionals will gather all the information needed to start your claim and walk you step-by-step through the process. We can also set you up with a pre-screened contractor, which simplifies the process of estimates and guarantees the work for 2 years.
Learn more about how to file a home insurance claim with Sonnet.
Call us 24/7 to start your auto insurance claim with Sonnet. Our claims professionals will gather all the information needed to start your claim and walk you step-by-step through the process. We can also help you find a local pre-screened repair shop and set up your rental vehicle (if you’re covered). Plus, if you use one of our pre-screened repair shops, body, part and paintwork is guaranteed as long as you own the vehicle.
Learn more about how to file an auto insurance claim with Sonnet.
Having a sick or injured pet can be very stressful. Filing your pet insurance claim takes just 3 easy steps:
- Download the claim form(s).
- Have your vet fill in the required sections.
- Submit the forms and receipts via your online account, by sending them in an email, or through regular mail.
Learn more about
24/7 claims support
With 600 claims professionals and 24-hour emergency claims service, we’re always here when you need us. Whether you’re making a home claim or auto claim, we’re here to get you the help you need as quickly as possible.
With a 91% customer satisfaction score, Sonnet has some of the highest ratings in the business. Plus, our hassle-free claims promise guarantees the quality of your repairs when you use our pre-screened vendors.
Towing and roadside assistance
Sonnet provides 24-hour tow assistance after an accident – Canada-wide. Remember, you have the right to decide who can tow your vehicle and to what location. Learn more about your towing rights.
Claims are already stressful enough. Finding a repair shop or contractor you can trust doesn’t have to add to that. Our network of Canada-wide certified vendors guarantees the quality of your repairs, and prompt, friendly service – from start to finish.
We want you to get the help you need as quickly as possible. The more information you can give us up front, the better:
- Your policy number – we’ll need this when you first call to make your claim
- Police reports
- Correspondence relating to the claimed event
- Names and contacts of any service providers you used to assist you
- Invoices for any out-of-pocket expenses
- Receipts for lost or damaged items
- Contact information, namely phone numbers where you can be reached
It really depends on your specific situation, past claims history and other factors. One impact could be that you wouldn’t qualify for our claims-free discount. The true impact of your claim on your premium won’t actually be known until renewal time.
A great question. To start, one of our claims professionals works closely with you, going through all the details of the loss and researching the cost to repair or replace any of your damaged property. We may even bring in an expert to help us assess the damage. Then they review your policy to determine how much of your claim can be paid based on your coverage. And if for some reason your loss isn’t covered, we make sure you understand why.
Your home policy. If your home has been damaged as a result of a loss that's covered in your policy, we may call on one of our certified partners to help us assess the damages.
Your auto policy. We'll have the damage to your vehicle assessed by a licensed appraiser or certified body shop to determine whether or not it can be repaired. If the vehicle is repairable, it will be repaired based on the approved estimate. If it's not repairable, we'll give you the
You want your claim settled as quickly as possible – so do we! How long that takes depends on how severe or complex the loss is. Some claims can be wrapped up in a single phone call. Others might require us to bring in other claims experts.
You can speed things up by providing any necessary forms as quickly as possible, plus any supporting documents (photos, police reports, invoices, receipts…. you get the idea).
The Sonnet customer satisfaction score is based on the average survey results of Economical Insurance respondents between January to December 2018.