What happens if I get a new smartphone or if my smartphone gets damaged?

If you get a new smartphone, you’ll need to re-download the app onto your new device, log in with your credentials, and go through the activation process again.

To remain enrolled in Sonnet Shift, we have to be able to track your trips! If your smartphone is damaged or unusable, it’s important to get it fixed or get a new one as soon as possible if you need to.