Be sure to check your junk or spam folder first, just in case the email was directed there. If there’s still no sign of it, there are a couple possible reasons for this:
If you have a Sonnet policy, your account may be attached to another email address or there may be a misspelling. Instructions to reset your password will only be sent when the email address entered matches the email address on your account exactly. If you’re
If you don’t have a Sonnet policy, this will also mean you don’t have a Sonnet account – at least not yet! This is also why a password reset email wasn’t received. During purchasing, you will be invited to set up your Sonnet account.
If you’re looking to access a saved quote, you’ll want to look out for a confirmation email with a link back to your quote. If this email is missing in action, we can help with