How do I set up and log in to my Sonnet Pet Insurance account?

It’s easy! Here’s everything you need to know about your Sonnet Pet Insurance account – also known as your Customer Portal.

Why should I set up my Sonnet Pet Insurance Customer Portal?

Because our Customer Portal gives you 24/7 access to your Sonnet Pet Insurance account, where you can:

  • Update your contact and payment information
  • Download personalized claim forms
  • Submit a claim online
  • Review all policy and claims documents
  • Add pets
  • Upload a picture of your pet

How do I log in to my Customer Portal if I already have an account?

  1. Click on this link to access the Sonnet Pet Insurance Customer Portal.
  2. On the left-hand side, enter your email and the password you created when you registered. Forgot your password?
  3. Click on “Forgot your password?” and we’ll help you set up a new one.
  4. That’s it – you’re done!

How do I register for my Customer Portal if I’m a new customer and don’t have an account yet?

  1. After buying the policy, you’ll receive an email notification letting you know that your Welcome Letter and Binder of Coverage are now available in your Sonnet Pet Insurance Customer Portal.
  2. In the email, you’ll be asked to register for the Customer Portal. The email will provide you with the link to register. It’ll also ask you to enter the email address on file and your customer number (don’t worry – this number is included in the email!).
  3. After registering, we’ll send you another email asking you to create your Sonnet Pet Insurance password.
  4. That’s it – you’re done! Now you can go directly to the Sonnet Pet Insurance login page to log in using your new password.

Tip: if you can’t find the email in your inbox, check your junk or spam folder. If you’re still having trouble, give us a ring at 1-888-920-7180 – we’ll help you out.

Have questions about your Sonnet Pet Insurance? Get in touch! Just reach out to our dedicated agents via email or phone (1-888-920-7180) – they’re happy to help.