If you use an Android device, your phone settings must be set to allow the app to always run in the background for the Sonnet Shift app to work. Don’t worry, this will have minimal impact on your battery while you’re not in motion. If you see a prompt to optimize battery for better battery life, depending on your device you’ll want to make sure you select ‘Don’t optimize/stop optimizing battery usage/ensure Battery optimization is off’. 

After downloading the Sonnet Insurance app, there will be a step during the activation process to set your battery optimization. Select Allow to run in background to enable this. If your settings weren’t set correctly during the onboarding process, depending on your device, follow these steps: 

For Samsung owners:
The App Power Management or Battery Optimization must be set to Allow app to run in the background. To check your settings, go to Phone Settings > Apps > Sonnet Insurance > Battery > Select ‘Unrestricted’.

For Google Pixel owners:
The App Power Management or Battery Optimization must be set to Allow app to run in the background. To check your settings, go to Phone Settings > Apps > Sonnet Insurance > Battery > Battery Usage > Select ‘Unrestricted’.

Heads up! There’s no need to set anything for battery optimization if you’re using an iOS device. If you don’t see the steps for your specific Android device, you can contact us.