What happens if I don't activate the Sonnet Insurance app?

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What happens if I don’t activate the Sonnet Insurance app?

We know life gets busy! If you haven’t downloaded the Sonnet Shift app within two days of the enrollment effective date, we’ll send you a reminder email.

If after 15 days you haven’t activated the app, we’ll start the process to unenroll you from Sonnet Shift. Your premium will be adjusted, and we’ll send you updated documents. This means you’ll miss out on the enrollment discount (if applied) and possible future savings!

If the Principal Driver or a Young Driver on an enrolled vehicle doesn’t activate the Sonnet Insurance app within 15 days, then the vehicle and all drivers assigned to that vehicle will also be unenrolled.

Keep in mind there’s also a 30% surcharge if the main policyholder (who’s enrolled as a driver) doesn’t activate their mobile app. It'll be added to their premium once they’ve been unenrolled from Sonnet Shift and moved into a traditional auto insurance policy. This extra charge only applies to the main policyholder, not to other drivers in the Shift program. However, the surcharge will continue to affect them on any traditional policy where they are a driver– regardless of whether they’re the policyholder

If a Secondary Driver is unenrolled from Sonnet Shift because they didn’t download the app, it won’t result in the automatic unenrollment of the vehicle and all other enrolled drivers. But, if not all secondary drivers complete enrollment, it means the policy is no longer eligible for the annual Mileage Discount.

TIP! If you can’t find the welcome email in your inbox, be sure to check your junk or spam folder.

Still can’t find it? The primary named insured can resend the welcome email to additional drivers.

Simply log into your account
Select the policy from your Dashboard and click View Policy
Click on the Vehicles and Drivers tab, select a driver from the list and click Resend Invite.

The bottom line is, it’s important to get the app up and running right away. Downloading the app and logging in to your account only takes a few minutes.

Need help activating your app? We’ve got you covered.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.