If you signed up for your pet insurance policy online, your method of communication will be automatically set to email. This means all communication will be sent to the email you used to set up your Sonnet Pet Insurance account (also known as your Customer Portal). If you haven’t created your Customer Portal yet, click here and we’ll walk you through setting it up.

After setting up your account, you’ll have 24/7 access to your Customer Portal. Here, you can view, download and print out your policy documents, as well as claims forms and claims documents.

If you prefer receiving documents by regular mail, you can change your method of communication after buying the policy. You can make this change via your Customer Portal or by calling us at 1-888-920-7180.