Do I have to have my vehicle repaired at one of your certified repair shops? Can I choose a repair shop that’s not on your list?

You can have your vehicle repaired at a shop of your choice, even if it’s not on our list. But, because we don't have an agreement with them, we can't guarantee their work or the timeliness of their repairs. Be sure to read and understand the repair facility’s terms and conditions.

Want to know how this situation will work with your claim? Contact your Claims Professional – they’ll be able to answer any questions you might have.