How do I upload files to my online claim? Plus, more answers to your questions about file uploads.

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FAQs
Claims

We’ve made it easy for you to upload your photos, invoices and other documentation for both home and auto claims directly to your online claim report. If you’ve missed anything, you can also send photos, videos etc. to your assigned Claims Professional after your claim has been submitted.

Here’s what you need to know about uploading:

How many files can I upload to my online claim report?

You can upload 10 files in each upload section and 30 files in the Additional uploads section. Each file must be 25Mb or less.

Can I upload audio and visual files to my online claim?

Yes. The accepted file types for audio and visual are:

3g2, 3gp, avi,m2v, m4v, mov, mp3, mp4, mpeg, mpg, wav, wma, wmv, 264, amr, ape, cda, dav, h264, mht, mid, midi, mnm4, m4a, nvf, wv, ts

What are the document and picture file types I can upload to my online claim report?

Accepted document file types:

Csv, doc, docx, pdf, tif, tiff, txt, xls, xlsx, ai, eml, htm, html, json, msg, pages, ppt, xml, vsd, pptx, rtf

Accepted image/photo file types:

Bmp, heic, heif, m4a, webp, gif, jpeg, jpg, png

Having trouble uploading? Just contact one of our Claims Professionals – they’re happy to help.

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Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Alberta auto insurance quotes can be obtained by emailing us an application, and eligible customers can bind online. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or B.C. auto insurance customers at this time.

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Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

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