What information do I need to provide when reporting a claim?

At Sonnet, you can report your claim online or over the phone. We want you to get the help you need as quickly as possible. That’s why the more information you can give us up front, the better.

Before submitting your claim, make sure you’re familiar with the coverages you have on your policy. To view your policy, log into your account and click "My Policies" on the dashboard, and then click on the policy you want to view. See if you have coverage for the specific loss or event and check if there are any exclusions that aren’t covered.

You should have the following information handy (if applicable) when you’re reporting your claim:

  • Your policy number (phone claims only – you won’t require this if you’re reporting your claim online)
  • Photos
  • Police reports
  • Correspondence relating to the claimed event
  • Names and contacts of any service providers you used to assist you
  • Invoices for any out-of-pocket expenses
  • Receipts for lost or damaged items
  • Contact information, namely phone numbers where you can be reached