If you didn’t receive the claim confirmation email, here’s what to do:
- First, check your spam or junk mail in your email inbox.
- Log into your online account and check the 'Your Claims' section to make sure the status says 'Submitted'.
- If it says 'Resume', it means you haven’t completed the process through to the end. If this is the case, finish the process and you should get an email once you’ve submitted.
- If your status says 'Submitted' and you still haven’t received an email within a few hours, call 1-844-766-6384. Be sure to listen and follow the prompts – this helps us properly direct your call and saves you time. Unless your claim is an emergency, it’s best to call during business hours (8 a.m. to 8 p.m. ET, Monday to Friday).