I didn't get an email after submitting my claim. What should I do?

If you didn’t receive the claim confirmation email, here’s what to do:

  1. First, check your spam or junk mail in your email inbox.
  2. Log into your online account and check the 'Your Claims' section to make sure the status says 'Submitted'.
  3. If it says 'Resume', it means you haven’t completed the process through to the end. If this is the case, finish the process and you should get an email once you’ve submitted.
  4. If your status says 'Submitted' and you still haven’t received an email within a few hours, call 1-844-766-6384. Be sure to listen and follow the prompts – this helps us properly direct your call and saves you time. Unless your claim is an emergency, it’s best to call during business hours (8 a.m. to 8 p.m. ET, Monday to Friday).