Do I have to have my vehicle repaired at one of Sonnet’s certified repair shops? Can I choose a repair shop that’s not on your list?

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FAQs
Claims

You can have your vehicle repaired at a shop of your choice, even if it’s not on our list. But, because we don't have an agreement with them, we can't guarantee their work or the timeliness of their repairs. Be sure to read and understand the repair facility’s terms and conditions.

Heads up! Using a certified repair shop is highly recommended – here’s why.

How to submit your claim if you’re not using a Sonnet-certified repair shop:

In order to submit your claim, you’ll have to connect with a Claims Professional via online chat. They’ll then be able to help you finish submitting the claim with the repair shop of your choice. If it’s after hours, you can submit the claim online regardless, even if you haven’t selected a repair shop. We’ll send you a confirmation email and a Claims Professional will call you within the timeframe provided in the email. You can discuss repairs during the call.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Alberta auto insurance quotes can be obtained by emailing us an application, and eligible customers can bind online. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or B.C. auto insurance customers at this time.

Sonnet Pet Insurance is underwritten and distributed by Petline Insurance Company. Petline Insurance Company is an affiliate of Sonnet. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Bundling discount reflects the best possible savings a customer could receive by bundling their home and auto coverage. Depending on your quote details, you may not be eligible for a discount.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.