How to Make an Insurance Claim: Claim Process

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FAQs
Claims

How do I report an insurance claim?

Log into your Sonnet account. This will give you easy access to your policy number and the coverage details of your insurance policy. You’ll need this info in order to file your claim however you choose to do it.

To report your claim online:

The online claim reporting process is easy to follow. Just fill out the required information, step by step. Our Claims team is available to you via chat during business hours (Monday to Friday, 8 a.m. to 6 p.m. ET) if you have any questions.

Once you’ve submitted your claim, it will be reviewed and an adjuster will contact you with any next steps.

Find out more about how to submit a claim online.

To report your claim over the phone:

Call 1-844-766-6384. Listen and follow the prompts so we can properly direct your call. Unless your claim is an emergency, it’s best to call during business hours (Monday to Friday, 7 a.m. to 8 p.m. ET).

Need more specific details on the documents and info you’ll need to provide to report a claim? Visit our home claims, auto claims, or pet claims pages.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.