How do I submit my claim online?

Here’s how to report your claim online with Sonnet.

Heads up! Before you start to submit your claim, you’ll need to have certain information handy. This includes:

  • Details and notes from the incident
  • Documentation such as bills or receipts (for ambulance or fire truck costs, medical expenses, cleaning services, etc.)
  • Contact information for everyone involved

To submit a digital claim:

1. Start your claim.

Click the "Start a digital claim" button.

2. Tell us when it happened.

Enter the date and time the incident occurred, as accurately as possible. If you weren’t around at the time of the incident, you can enter the time it was discovered.

3. Tell us what property or vehicle was impacted.

We’ll provide you with a list of vehicles and/or properties you have insured with us. Select the one that was impacted.

Note: There will also be options to select if you have injuries caused by a vehicle that was not yours (as a pedestrian or cyclist), or if your property was damaged or lost in a location outside of your home.

4. Enter your contact information.

You will then be asked to enter contact information so we can get in touch with you after you submit your claim. You’re also allowed to add another person as an additional contact to receive your claim details and help you if you need assistance.

Heads up! If you’re reporting a property claim and need emergency repairs, you’ll select your emergency services vendor during this step.

5. Tell us what happened.

Be as accurate as possible. Depending on the nature and complexity of your claim, we’ll ask about the people involved, any injuries to yourself or others, and the damages to your vehicle or home. This is also where you’ll upload any documents or photos you’d like to submit. The process may take five to ten minutes.

6. Review your claim.

Carefully review the information you entered. If you need to change anything, click “Edit” beside the section you wish to change.

7. Select your service and/or Certified repair shop for your car (if applicable).

This is where you can select a certified repair shop for your car from our list of quality vendors. If you’re eligible, you may also be asked to set up your rental car service or request an Uber voucher.

8. Submit your claim.

Whether it was through a live chat or directly via the online reporting form, after your claim is submitted it’s sent to a priority queue of digital Claims Professionals. An adjuster will review the details and call you within one business day. You can share additional details and pictures, or clarify any new information with this adjuster. They’ll also be able to answer any of your questions and tell you all you need to know about the next steps, what's needed from you, and what Sonnet will do to handle your claim.

We know claims can be stressful – and we’re here for you. Remember, you can always chat with one of our dedicated Claims Professionals if you have any questions. To do so, make sure you log into your account first.