I wasn't able to connect to a Claims Professional over chat during my online claim. What do I do now?

Please come back during our business hours to resume your claim and chat with a Claims Professional.

Our Claims Professionals are available Monday through Friday, 8 a.m. to 8 p.m. ET.

Don’t worry, you don’t need to start your online claim all over. If you need to save your claim for later, here’s how to do it.

If it’s an emergency, you can call us to speak to an after-hours claims representative. Just follow the prompts to speak with someone who can help.