Why was my claim denied?

It doesn’t happen a lot, but if your claim was denied it’s probably because the loss doesn’t fall within the terms of your insurance policy. Your claims professional will discuss this with you.

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Policies underwritten by Sonnet Insurance Company. Sonnet Insurance Company (registration number 505190) is registered with Autorité des marches financiers as a damage insurance agency to offer automobile insurance, property insurance, fire insurance, liability insurance, credit insurance, and legal expense insurance. Sonnet Insurance Company (registration number 2000434353) is also registered with Autorité des marches financiers as an insurer. Contact Sonnet in either capacity via chat, electronic note, or by logging into the customer portal at https://www.sonnet.ca/contact-us. The Autorité des marches financiers registers are available at https://lautorite.qc.ca/en/general-public/registers

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Bundling discount reflects the best possible savings a customer could receive by bundling their home and auto coverage. Depending on your quote details, you may not be eligible for a discount.