Why was my claim denied?

It doesn’t happen a lot, but if your claim was denied it’s probably because the loss doesn’t fall within the terms of your insurance policy. Your claims professional will discuss this with you.

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Policies underwritten by Sonnet Insurance Company except for Sonnet Pet Insurance. Sonnet Insurance Company (registration number 505190) is registered with Autorité des marches financiers as a damage insurance agency to offer automobile insurance, property insurance, fire insurance, liability insurance, credit insurance, and legal expense insurance. Sonnet Insurance Company (registration number 2000434353) is also registered with Autorité des marches financiers as an insurer. Contact Sonnet in either capacity via chat, electronic note, or by logging into the customer portal at https://www.sonnet.ca/contact-us. The Autorité des marches financiers registers are available at https://lautorite.qc.ca/en/general-public/registers

Sonnet Pet Insurance is underwritten and distributed by Petline Insurance Company. Petline Insurance Company is an affiliate of Sonnet. Products are available to residents of B.C., Alberta, Ontario, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Bundling discount reflects the best possible savings a customer could receive by bundling their home and auto coverage. Depending on your quote details, you may not be eligible for a discount.

Possible savings of over $600 annually is based on survey responses of 10,586 customers who purchased an insurance policy with Sonnet Insurance Company between July 2020 and February 2021 in Ontario, Alberta and Quebec. 17% of survey respondents indicated that their monthly price with Sonnet was over $50 lower than what they were currently paying. Depending on your quote details, actual savings may vary.

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