I tried to get a quote and I received a message that says you don’t have the right product for me. What does this mean?

Excuse us! Our site is currently unavailable while we make some updates. Sorry for the inconvenience – we’ll be back up as soon as we can.

FAQs
Quoting

We check all of the necessary information about your home or vehicle during the quoting process, we can tell you straight away if our products are unable to cater for you specifically. Although our home and auto insurance cover a lot of different locations and situations, here are some examples of what we can’t cover:

Provinces and territories where we don't offer insurance .
Any home or auto policies where the circumstances aren’t “personal use”. For example, if you use your vehicle for ride share services, or you have too many tenants.
Certain locations/vehicles/drivers that require specialized insurance, or a higher amount of insurance than we can provide.

If you entered everything correctly and received this message, we’re sorry we’re not able to cover you at this time. If you think you received this message in error, feel free to quote again and make sure your details are correct.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Alberta auto insurance quotes can be obtained by emailing us an application, and eligible customers can bind online. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or B.C. auto insurance customers at this time.

Sonnet Pet Insurance is underwritten and distributed by Petline Insurance Company. Petline Insurance Company is an affiliate of Sonnet. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Bundling discount reflects the best possible savings a customer could receive by bundling their home and auto coverage. Depending on your quote details, you may not be eligible for a discount.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.