How do I cancel my insurance Policy? | Cancel Home or Auto Insurance

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How do I cancel my insurance policy?

Thinking of cancelling your policy? We're sorry to see you go.

If you live in any province other than Alberta, call us between 8 a.m. and 6 p.m. ET, Monday to Friday, at 1-888-772-3272. Our team is here to answer your questions and assist you with the cancellation process. If there are other people whose names are on the policy with you, please make sure they're available to give consent when you call.

If you live in Alberta, follow these steps to cancel.

If a payment is currently overdue, contact us to discuss next steps. If a payment is scheduled on or near your chosen cancellation date, it may still be processed. Also, mid-term cancellations may incur a short-rate cancellation charge.

Depending on your cancellation date, we may owe you money or you might owe us. We’ll notify you by email within two business days of your cancellation date. If a payment is required, the email will include the amount due and scheduled payment date. If you're owed a refund, a similar email will confirm the credit.

If you want to stop your policy from automatically renewing, follow these steps to cancel your renewal. 

You’ll still have access to your account to review your cancelled policy or get a new quote in the future.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.