How do I cancel my insurance policy?

Thinking of cancelling your policy? We're sorry to see you go.

If you live in any province other than Alberta, call us between 8 a.m. and 6 p.m. ET, Monday to Friday, at 1-888-772-3272. Our team is here to answer your questions and assist you with the cancellation process. If there are other people whose names are on the policy with you, please make sure they're available to give consent when you call.

If you live in Alberta, follow these steps to cancel.

If a payment is currently overdue, contact us to discuss next steps. If a payment is scheduled on or near your chosen cancellation date, it may still be processed. Also, mid-term cancellations may incur a short-rate cancellation charge.

Depending on your cancellation date, we may owe you money or you might owe us. We’ll notify you by email within two business days of your cancellation date. If a payment is required, the email will include the amount due and scheduled payment date. If you're owed a refund, a similar email will confirm the credit.

If you want to stop your policy from automatically renewing, follow these steps to cancel your renewal. 

You’ll still have access to your account to review your cancelled policy or get a new quote in the future.