How do I cancel my insurance Policy? | Cancel Home or Auto Insurance

Due to the Canada Post service disruption, letters or documents sent by mail will be delayed. You can still download and print your documents from your account anytime. Thanks for your patience. How to download

How do I cancel my insurance policy?

Thinking of cancelling your policy? We're sorry to see you go. To ensure you're protected, have new coverage ready.

If you live in Alberta

Follow these steps to cancel or stop your policy from renewing automatically.

If you live in the rest of Canada, excluding Alberta

Follow these steps to cancel:

1. Log in to your Sonnet account.
2. Select the policy you’d like to cancel. 
3. Click Edit policy.
4. Select Cancel policy and Continue.
5. Select cancellation date. We’ll also ask why you’re cancelling.
6. Follow the instructions to cancel your policy. After cancelling, you’ll still have access to your account to review your cancelled policy or get a new quote in the future.

To stop your policy from automatically renewing, follow these steps.

Note: We may ask you to call us to finalize a few details before you cancel.

Payments owing or refunds after cancelling

Depending on your cancellation date, we may owe you money or you might owe us. If you owe us a payment, or we owe you a refund, we'll notify you by email within two business days. If a payment is scheduled on or near your chosen cancellation date, it may still be processed.

Mid-term cancellations may incur a short-rate cancellation charge.

If you have a missed payment and want to cancel your policy

Call us at 1-888-772-3272 to discuss next steps.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.