As an insurance company, we can’t promise to change your life

But we can promise to take away uncertainty when it comes to protecting the things in your life.

Need to make a claim?

Call 1-844-SONNET4 (1-844-766-6384) anytime.

You’ve got our ear. We’ve got your back.

Our 600 claims professionals and network of certified partners are here to help, 24/7.

We’ll get you back to good.
We promise.

When it comes to claims, you have choices. You can choose a service professional you know and trust or you can take advantage of our hassle-free program that guarantees the quality of your repairs, and prompt and friendly service – from start to finish.

Our auto insurance claims promise

  1. Call us with your claim
  2. Visit any of our prescreened repair shops
  3. Book your onsite rental
  4. Body, part and paintwork is guaranteed as long as you own the vehicle

Our home insurance claims promise

  1. You call with your claim
  2. We send a prescreened contractor over
  3. They start work right away – no appraisal or estimate needed
  4. Work is guaranteed for 2 years

A history of happier customers

We’re proud to be a homegrown Canadian company, part of the Economical Insurance family. We’re backed by professional, 24-hour emergency claims service so we’re always available when you need us. And with a 91% customer satisfaction score, Sonnet has some of the highest ratings in the business. When it comes to claims, we’ve got your back.

What our customers are saying

Want to know more about claims?

Here are a few questions to get you started. For other helpful info check out our FAQs.

We want you to get the help you need as quickly as possible. The more information you can give us up front, the better:

  • Your policy number – we’ll need this when you first call to make your claim
  • Photos
  • Police reports
  • Correspondence relating to the claimed event
  • Names and contacts of any service providers you used to assist you
  • Invoices for any out-of-pocket expenses
  • Receipts for lost or damaged items
  • Contact information, namely phone numbers where you can be reached

A great question. To start, one of our claims professionals works closely with you, going through all the details of the loss and researching the cost to repair or replace any of your damaged property. We may even bring in an expert to help us assess the damage. Then they review your policy to determine how much of your claim can be paid based on your coverage. And if for some reason your loss isn’t covered, we make sure you understand why.

Also, if your home has been damaged as a result of a loss that’s covered in your policy, we may call on one of our approved vendors to help assess the damages.

You want your claim settled as quickly as possible – so do we! How long that takes depends on how severe or complex the loss is. Some claims can be wrapped up in a single phone call. Others might require us to bring in other claims experts.

You can speed things up by providing any necessary forms as quickly as possible, plus any supporting documents (photos, police reports, invoices, receipts…. you get the idea).

It really depends on your specific situation, past claims history and other factors. One impact could be that you wouldn’t qualify for our claims-free discount. The true impact of your claim on your premium won’t actually be known until renewal time.

Give us a try

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