Need help with your Sonnet Insurance app two-step verification?

As an extra layer of security, we use two-step verification every time you log into the Sonnet Insurance app on your smartphone. Here’s how it works (yes, in just two steps!):

  1. After you enter your email and password to log in to the Sonnet Insurance app, we’ll send a one-time six-digit security key via text or phone call (depending on the preference you selected) to the phone number associated with your Sonnet account.
  2. Once you have the key, enter it in the field provided. That’s it! You’re logged in and ready to use the app.

Troubleshooting tips:

  • If you didn’t receive a text message, make sure the phone number you use for your Sonnet account is the one associated with your smartphone.
  • Entered the wrong security key? Just click Resend to request a new security key.
  • If you’ve entered the incorrect security too many times, the app will lock you out – but don’t worry, it’s only temporary! Wait 10 minutes and try again.

Still need help with two-step verification? Contact us! We’re happy to help.