Will the Sonnet Shift app still track my trips if Low Power Mode or Battery Saver is turned on?

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FAQs
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No, it stops the app from refreshing in the background, so it can’t track your trips. But don’t worry – it's easy to fix! Just follow the steps below to turn it off on your device.

If you’re an iOS user:

Open the Settings app
Tap Battery
If Low Power Mode is turned on, just toggle it off

If you’re an Android user:

Battery settings can look a little different depending on your phone’s brand or version. Below is a general guide to help:

Open the Settings app
Tap Battery > Battery Saver (or Extreme Battery Saver)
Turn it off

If you’re a Samsung user:

Go to Settings > Battery and Device Care > Battery
Tap Power (or Max Power Saving)
Turn it off

Heads up! Make sure App Power Management or Battery Optimization is also turned on to keep the app running smoothly in the background.

Need help? We’re here for you – just contact us.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.